Defining the Characteristics of Value- or Result-Based Consulting
In traditional consulting emphasis is placed on number of hours worked and poundage of deliverable generated. There is one problem. They hardly ever contribute to the improvement in the client’s condition. Here is an alternative with a different focus.
People from different backgrounds and different organisations are thrown into the melting pot together. Cultures may clash, expertise may collide, experiences may conflict, tempers may rise, but the end result synergistically combines many different perspectives, which is drastically higher in magnitude than the sum of the individual parts.
Diversity and conflicting views are overcome by focusing on a shared objective, usually related to creating both a qualitative and quantitative lasting positive impact on the client’s condition.
By focusing on outcomes, as opposed on tasks and deliverables, the initiative becomes an investment in a specific outcome, and the project’s benefits are directly measurable. There is a drastic difference between spending money on a sales workshop and making an investment in an initiative to increase sales by 20%.
Predefined off-the-shelf (you do it for me) methodologies are replaced by highly customised approaches and implementation (you do it with me). You are no longer an outsourced labourer, but a partner, a collaborator.
Tight time frames and close team work assures that formality and bureaucracy are cut out as much as possible.
Each member of the implementing team is empowered and encouraged to make decisions which under normal circumstances would require several signatures from high above.
The emphasis is not on developing rigid anal retentive plans but creating dynamic, agile and flexible models which enable team members to evaluate various scenarios and turn on a dime if necessary with the agility of a butterfly and deal with the challenge and opportunity with the impact of a tank.
This approach achieves two things. Higher level of improvement in the client’s condition and higher level of satisfaction both for the client and the professional.
People from different backgrounds and different organisations are thrown into the melting pot together. Cultures may clash, expertise may collide, experiences may conflict, tempers may rise, but the end result synergistically combines many different perspectives, which is drastically higher in magnitude than the sum of the individual parts.
Diversity and conflicting views are overcome by focusing on a shared objective, usually related to creating both a qualitative and quantitative lasting positive impact on the client’s condition.
By focusing on outcomes, as opposed on tasks and deliverables, the initiative becomes an investment in a specific outcome, and the project’s benefits are directly measurable. There is a drastic difference between spending money on a sales workshop and making an investment in an initiative to increase sales by 20%.
Predefined off-the-shelf (you do it for me) methodologies are replaced by highly customised approaches and implementation (you do it with me). You are no longer an outsourced labourer, but a partner, a collaborator.
Tight time frames and close team work assures that formality and bureaucracy are cut out as much as possible.
Each member of the implementing team is empowered and encouraged to make decisions which under normal circumstances would require several signatures from high above.
The emphasis is not on developing rigid anal retentive plans but creating dynamic, agile and flexible models which enable team members to evaluate various scenarios and turn on a dime if necessary with the agility of a butterfly and deal with the challenge and opportunity with the impact of a tank.
This approach achieves two things. Higher level of improvement in the client’s condition and higher level of satisfaction both for the client and the professional.
posted by Bald Dog @ Tuesday, June 29, 2004
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